Right Kind of Wrong: Why Learning to Fail Can Teach Us to Thrive

"Amy Edmondson is a very distinguished Harvard researcher, best known for having explored the concept of ‘psychological safety.’ This is the idea, which she pursues further in this book, that you can only advance and become more successful if you are in an environment where you can safely admit—and indeed call out—errors and mistakes being made. She did a lot of work, which recurs in this book, in the healthcare sector. That’s where she started and where she discovered—slightly to her astonishment—that it wasn’t the teams that were making the fewest errors that were the most successful. It was the teams that were admitting to the most errors, because they were then able to correct and work together to improve. That is the fundamental underpinning of her research and that of others in this area. She bases this on a fundamental point: that if we’re not able to admit to failure and to approach failure in a constructive way, we’re never going to want to take any risks. We’re not going to be able to make the smarter and more adventurous decisions that lead us to advance. I find it a very compelling hypothesis, well backed up by research and interesting tales – everything from the Columbia shuttle disaster to open heart surgery – to show how we reached the level of sophistication that we now have in some of these vital areas. I think it’s an important book from an important researcher. Yes, but I think there are individual lessons here. There are some important workplace lessons. I interviewed Amy last year about psychological safety. I put her in touch with one of the CEOs I’d interviewed who runs a ‘failure Friday’, where you admit to what went wrong and you talk about it with your colleagues. So these sorts of ideas do have a practical, personal effect, but the book is not self-help. It’s at a more elevated level than that."