Who Is Government?: The Untold Story of Public Service

"Thousands of unsung heroes in the government are making life better for Americans. But because of bureaucracies being made up of bureaucrats, we rarely hear those stories. This book showcases them. Like a coal-mining safety official who helped the U.S. reach zero mine-collapse deaths. Or the man who has led the National Cemetery Administration to the top of the American Customer Satisfaction Index. As the federal government is in its biggest shake-up in a generation, it’s worth learning about where the bright spots are."