Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better

"Why are government websites and digital services so bad? Jennifer Pahlka’s experience behind the scenes tells her it’s not primarily an issue caused by outdated technology or the average government worker’s tech skills. Instead, Pahlka details how years of built-up policy “cruft” and top-down cultures conspire to leave us frustrated. The book offers vignettes explaining why the unemployment system was crushed under COVID-19, why many people in poverty don’t use food stamps and even why satellite maps could be made better. Despite tales that would frustrate even Franz Kafka, Pahlka’s optimism and problem-solving clarity are an inspiration for fixing pain points in any organization."